Next Generation Insurance Customer: Bringing it to Life

22 - 23 Jun 2016

Location: Rüschlikon/Zurich, Switzerland

About

Digital disruption is changing our world. Does this worry you? Or excite you?

Either way, the digital revolution holds the power to create great moments in our industry – achievements that will revitalize insurance and make it increasingly relevant to our next generation of consumers.

This special event showed where you should be concerned, why you should be inspired and how you can be better prepared to face these new challenges and opportunities.   

The conference addressed these key issues:

1)     Digital transformation: bringing it to life

2)     Client onboarding and risk profiling in a digital world

3)     Real time digital health monitoring

Highlights

The digital revolution has come to insurance – the digital revolution has come to Life. The Next Generation Insurance Customer brought delegates from around the world to Zurich to discuss what digital means for our industry.

From wearable tech to behavioural economics to mobile customer interfaces – get a taste of the event highlights here.

Presentations Day 1

22 June 2016

THEME

DIGITAL TRANSFORMATION: BRINGING IT TO LIFE

14:00

Registration & Coffee

14:30

Welcome & Introduction
Bruce Hodkinson, Head L&H Europe and Mediterranean, Swiss Re

14:45

Customer Awareness, Engagement and Conversion at the Digital Edge
Gregory Bailey, Co-Founder & CEO, Denim
PresentationVideoSummary

15:30

Breakout sessions: Digital insurance

  • Going mobile with insurance in emerging markets
    Ola Johnsson, CFO, Bima Mobile
    Video

  • Real time digital health monitoring
    Hesus Inoma, Founder and CEO, WeSavvy
    Video

  • A successful digital marketing strategy for insurers and how to optimize conversion rates
    John O'Connor, Rocketer

  • The Digitally Enabled Advisor - leveraging SMS, web, email and social to drive sales
    Chris Andrew, Managing Director, UK and Europe, Hearsay Social
    PresentationVideo

  • Sigma – Life insurance in the digital age
    Astrid Frey Kaufmann, Senior Economist, Deputy Head ER&C Macro, Swiss Re
    Presentation

16:20

Coffee Break

16:50

Breakout sessions: Digital insurance (repeated)

17:45

End of day 1

18:00

Apero & dinner


This event may be photographed, filmed and/ or recorded. A summary of the event, pictures and/or a video of the event in which you may appear may be posted and made available on Swiss Re’s and the Swiss Re Centre for Global Dialogue’s internal and external websites and in printed materials.

Presentations Day 2

23 June 2016

THEME

CLIENT ONBOARDING AND RISK PROFILING IN A DIGITAL WORLD

08:30

Kick-off day 2
Julien Descombes, Head L&H EMEA Hub, Swiss Re

08:40

Improving the onboarding of a customer's journey
Francis Blumberg, Head Strategy & Client Services, Swiss Re
PresentationVideo Summary

09:10

What I know now that I did not know then…
The reality of 10 years of predictive analytics within life insurance

William Trump, Customer Behaviour Consultant, Swiss Re
Claire Nolan, Head Underwriting Origination UK&Ireland, Swiss Re
PresentationSummary

09:40

Coffee break

10:10

Breakout sessions: Digital tools in practice

  • Smart analytics solution for accelerated underwriting of life insurance products
    Nitin Nayak, Senior Analytics Professional, SIS Information Analytics Services Group, Swiss Re
    Presentation

  • Predictive mortality modelling: A Twitter case study
    Séverine Rion, Head Life & Health R&D Europe, Swiss Re
    Presentation

  • Digital disruption to the underwriting journey
    John Turner, Head of Life & Health Underwriting Europe and Middle East, Swiss Re
    Daniel Thyssen, Life & Health IT Business Partner and Information Architect, Swiss Re

  • Higher take-up, faster turn-around: two case studies on how to optimise underwriting processes
    William Trump, Customer Behaviour Consultant, Swiss Re
    Thomas Weilbacher, Department Head Risk and Policy Management, Allianz
    Presentation

  • Critical success factors to enable automated risk assessment
    Jason Stone, Senior Magnum Consultant, Swiss Re
    Presentation

11:05

Breakout sessions: Digital tools in practice (repeated)

12:00

A new approach to non-disclosure using digital tools
Ruhan Coetzer, Head of Research and Analytics, MMI Life Insurance
PresentationVideoSummary

12:30

Lunch

THEME

REAL TIME DIGITAL HEALTH MONITORING

14:00

Next generation health monitoring
Andreas Caduff, CEO Biovotion
PresentationVideoSummary

14:30

Mobile technology and the importance to patients
Dee O'Sullivan, Director My Health Apps
PresentationSummary

15:00

Wearables enabling personalized life insurance
David Hackett, Executive General Manager, Insurance at National Australia Bank
Video

15:30

Closing remarks

15:45

End of conference


This event may be photographed, filmed and/ or recorded. A summary of the event, pictures and/or a video of the event in which you may appear may be posted and made available on Swiss Re’s and the Swiss Re Centre for Global Dialogue’s internal and external websites and in printed materials.

Gallery

Photos by David Ausserhofer

Videos

Speakers