Next Generation Insurance Customer - Life & Health: Keeping pace with the digital consumer

06 - 07 Jul 2015

Organised by Swiss Re Centre for Global Dialogue
Location: Rüschlikon/Zurich, Switzerland

About the event

Your customers are changing. They are changing the way they socialise; the way they communicate; the way they work; and the way they purchase.

This is starting to impact our industry. Are you ready for how next generation consumers will buy their life or health insurance?

The key issues addressed at the conference were:

1. Who are the new digital players and what is their success in your market?
2. What are the true factors that motivate consumers to purchase insurance online?
3. What do your insurance customers say about the widening health protection gap
across Europe and what potential solutions are there for your markets?

Day 1: Agenda&presentations

Monday, 6 July 2015

THEME     

UNDERSTANDING THE DIGITAL MARKET: SHOULD WE BE WORRIED?

15.30

Registration

16.00

Welcome and introduction
Julien Descombes, Head L&H Continental Europe, Middle East & Latin America Hub, Swiss Re 

16.10

How digital is driving change in our industry
Thierry Léger, Division Head Life & Health Products, Swiss Re

16.30

Digital transformation across industries: What can we learn?
Sandra Emme, Industry Head Luxury & Finance, Google

17.00

Myths of mobile distribution and four lessons for CEOs
Marc Tison, Financial Services Executive, Blazingchilli

17.30

Short break

17.45

Going digital: Innovative industry approaches
Breakout session by market - all held in English

1. GERMANY
Innovative digital insurance solution

Claudia Lang, Managing Director of Community Life GmbH


2. FRANCE
100% digital credit life insurance: An entrepreneurial approach towards disruptive innovation
Jean Orgonasi, CEO BPSIs
Pierre-Yves Le Corre, Head Life & Health France, Swiss Re

3. UK
Social in Insurance: can it be more effective?
Alex Fortescue-Webb, Co-Founder, Gaggel

4. NORDICS
Multi-channel distribution
Jonas Jonsson, CEO Swedbank Insurance
Lars Hansen, Head Life & Health Nordics, Baltics, Swiss Re

5. INTERNATIONAL
Digital platforms - a new home with new opportunities
Oliver Werneyer, Innovation Manager, Life & Health Products, Swiss Re

18.40

End of breakout sessions

18.45

Networking dinner

Day 2: Agenda&presentations

Tuesday, 7 July 2015

THEME  

EMPOWERED OR UNINTERESTED? TRULY UNDERSTANDING CUSTOMER BEHAVIOUR

08.30

Welcome coffee

08.45

Truly understanding customer behaviour: Bridging the health protection gap
Bruce Hodkinson, Head L&H Europe & Mediterranean, Swiss Re 

 

09.15

Delivering behaviour change interventions through digital platforms
Dominic King, Clinical Lecturer in Surgery, Imperial College London

09.45

Live insurance experiments and what they tell us about our consumers
Marina Oberholzer, Behavioural Research Analyst, Swiss Re
William Trump, Customer Behaviour Consultant, Swiss Re

10.15

Coffee break

10.40

Empowering consumers in insurance: Does it work?
Deepak Jobanputra, Deputy CEO, VitalityLife

11.20

What are your customers telling us? Latest findings of the European Insurance Report "Health Protection Gap" study
Deep dive session by region

1. FRANCE (in English, open to questions in French)
Pierre-Yves Le Corre, Head Life & Health France, Swiss Re

2. GERMANY (in English, open to questions in German)
Markus Unterkofler, Head Client Management Life & Health Germany, Swiss Re

3. UK (in English)
Ron Wheatcroft, Technical Manager, Swiss Re

4. POLAND (in English)
Michael Haas, Head Life & Health Austria & CEE, Swiss Re

12.15

Lunch

THEME  

WHAT DO WE DO ABOUT IT? INNOVATING THE HEALTH PROTECTION MARKET

13.30

Shifting priorities: Innovating in the Life & Health protection market
Paul Hately, Head Swiss Re Protection Partners

14.00

100% digital insurance: A new generation insurance market
Irene van den Brink, Director Business Development, Inshared

14.40-
15.35

Your turn: Reflection session
Explore the days' learnings and put them in context of your experience with your customer needs and develop ideas for potential new products, services or distribution channels.

1. Older life protection solutions
Alan Martin, Head L&H Product Strategy & Innovation EMEA, Swiss Re
Melissa Leitner, Senior Products Actuary, Swiss Re

2. Health solutions
John Schoonbee, Chief Medical Officer EMEA, Life & Health Products, Swiss Re

3. Underwriting in a digital world
Zoe Belcher,  Head of Magnum EMEA, Life & Health Products, Swiss Re

4. Digital distribution
Niels Keuker, Head of New Business Origination, Europe, Middle East & Africa
Katya MacLean, Chief Marketing Officer, Swiss Re Protection Partners

15.45

Key take aways of innovation sessions
Innovation session moderators 

16.05

Wrap up and closing
Bruce Hodkinson, Head L&H Europe & Mediterranean, Swiss Re

16.15

End of the event

Speakers

Summary

Not just another distribution channel: Truly engaging with the digital consumer

The consumer is changing. They are on their tablets, they are on their smart phones, ordering taxis, booking holidays, buying their weekly shopping. They want to buy their insurance in the same way. Is the insurance industry ready for this change? This was the question posed at the Next Generation Insurance Customer event in Zurich, Switzerland, 6-7 July. The insurance industry has much to do – but it has made some first significant steps.

Read the whole summary.

Gallery

Photos by Valeriano di Domenico

Videos

The consumer is changing. They are on their tablets, on their smart phones, ordering taxis, booking holidays, buying their weekly shopping. They want to buy their insurance in the same way. Is the insurance industry ready for this change? This was the question posed at this year's Next Generation Insurance Customer event. The insurance industry has much to do – but it has made some first significant steps. Watch the interviews with a number of presenters and clients.

Digital conference report

We are proud to present the conference report in the form of a multi-media digital publication app. The app is freely available in iTunes Store and Google Play and features video clips, photos, interviews, slides and summaries from the event.